Frequently asked questions

With the manufacturer: VJJ for twin-screw extruders, Jiangsu PURUI for recycling lines. Payment goes to the factory account named on the contract.

You get one contact who handles specification, material trials, shipping coordination and after-sales follow-up in English, Portuguese or Spanish, without adding a trading company to the contract.

The material, its condition or formula, the target output in kg/h, and the final product. For recycling lines, a photo of the material helps.

Yes. Material trials can be arranged at the factory, with video and pellet samples sent to you.

Factory engineers travel for installation, commissioning and operator training. Travel arrangements and daily rates are stated in the quotation.

Warranty terms are set by each factory and written into the contract. Ask for the current terms with your quotation.

Yes. The Jiangsu PURUI recycling machine factory is in Rugao, Jiangsu Province, China. Contact us to arrange a visit, ideally while a line is running.

Yes. Support includes remote guidance, and for larger projects engineers can be sent for on-site installation, commissioning and operator training.

It depends on the line and the factory schedule. The delivery time is stated in the quotation and contract.

VJJ is a twin-screw extruder manufacturer with production in Chengdu and Jiangsu, China. Torqplas supplies VJJ extruders for export, and the contract is signed with the factory.

From about 20 kg/h on laboratory models up to about 5,000 kg/h on production lines, depending on screw diameter, material and formula.